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WE’VE WITNESSED SOME shoddy customer service in our time, but this takes the biscuit.
United Airlines sent this apology letter in response to a customer complaint. Which would be fine, except they forgot to fill in the case fields, so it basically reads as Apology Letter: Mad Libs Edition.
The letter was posted on Reddit and, as we can see, it inadvertently exposes the airline’s “fill-in-the-blanks” policy for dealing with customer complaints, which ain’t good for the ol’ PR.
United Airlines have yet to issue a statement regarding the letter, but we suspect a (SPECIFIC EMPLOYEE) is about to be in a lot of trouble.
Saturday 16 November, 2024
Saturday 16 November, 2024
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Airline responds to customer complaint with worst apology letter ever
WE’VE WITNESSED SOME shoddy customer service in our time, but this takes the biscuit.
United Airlines sent this apology letter in response to a customer complaint. Which would be fine, except they forgot to fill in the case fields, so it basically reads as Apology Letter: Mad Libs Edition.
“(SPECIFIC ITEM)”.
The letter was posted on Reddit and, as we can see, it inadvertently exposes the airline’s “fill-in-the-blanks” policy for dealing with customer complaints, which ain’t good for the ol’ PR.
United Airlines have yet to issue a statement regarding the letter, but we suspect a (SPECIFIC EMPLOYEE) is about to be in a lot of trouble.
D’oh.
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Airlines customer service Facepalm